Terms of Service

Welcome to Chewtoys Dugout ("we", "us", "our"), accessible at chewtoys-dugout.com. By using our website and placing orders, you agree to these Terms of Service. If you do not agree, please do not use our services.

These terms apply to all visitors, users, and customers of the website.

We sell custom 3D-printed fantasy football base tag systems, including:

• Full Squads (ready-made 16-player team sets) and custom squads from the Blitz Builder (10 to 16 players), with positional, skill, and number tags.
• Custom skill sprues in 32mm and 40mm sizes.
• Special Player bases with personalised name and skill tags.
• Blitz Builder extras: extra progression tags, extra 40mm big guys, and stat bases.

All products are made to order. Product images are representative; minor variations in colour or finish may occur due to the 3D printing process.

All prices are listed in GBP (£) and include any tax we collect. Postage is shown separately at checkout before you pay. We currently deliver to UK addresses only, so there are no import charges.

• Orders are confirmed once payment has been successfully processed.
• We reserve the right to refuse or cancel orders if there is a pricing error, suspected fraud, or stock limitation.
• Blitz Builder pricing is set by squad size (10 to 16 players); extra progression tags, extra big guys, and stat bases are priced in the builder before you add the squad to your basket.

You will receive an email confirmation when your order is placed and again when it ships.

All products from our builders (Blitz Builder, Skill Builder, Special Player Builder) are custom made to your specifications. This means:

• Each order generates a unique print file based on your selected team, positionals, and skills.
• We do not accept change-of-mind returns on custom orders unless the product is defective, damaged, or incorrect (see Section 7).
• Please review your order carefully before checkout, as we print exactly what is configured.

We accept the payment methods displayed at checkout.

All transactions are processed securely through our checkout payment provider. We do not store your full payment card details. Payment must be received in full before we begin production.

• Production time: Allow about 3 days for processing, depending on demand.
• UK delivery: within 3–5 days of dispatch via Royal Mail or equivalent.
• Where we deliver: UK addresses only for now. We plan to add Europe later.

Delivery times are estimates. If something outside our control holds an order up, we will let you know and keep you updated. If we have not delivered within 30 days of your order, or by any date we agreed with you, you can cancel and we will refund you in full.

Your order is our responsibility until it is delivered to you, or to someone you nominate. If a parcel is lost or damaged in the post, we will replace it or refund you. Ownership passes to you on delivery.

Nothing in these terms affects your legal rights. Under the Consumer Rights Act 2015, what you buy must match its description, be of satisfactory quality, and be fit for purpose.

Faulty, damaged or wrong items

We will put it right if:

• The product arrives damaged or defective.
• The product does not match your order (wrong team, missing items, etc.).
• The product is materially different from what was described.

Please tell us as soon as you can at chewtoy@chewtoys-dugout.com, with your order number and photos of the issue. Within 30 days of delivery you can choose a full refund. After that we will replace the item, or refund you if a replacement is not possible. We cover any postage needed to fix a fault.

Custom and personalised orders

Orders from our builders (Blitz Builder, Skill Builder, Special Player Builder) and anything with names or choices of your own are printed to your specification. Under regulation 28(1)(b) of the Consumer Contracts Regulations 2013, the 14-day right to cancel does not apply to them. Once you place a custom order you cannot cancel it or return it for a change of mind, and you confirm this at checkout.

If you spot a mistake, contact us straight away. If printing has not started we may agree to change or cancel the order, but that is at our discretion.

Ready-made products

If you buy something that is not personalised in any way, such as a Full Squad set, a preset pack or blank bases, you have the legal right to cancel within 14 days of delivery without giving a reason. To cancel, email us before the 14 days are up, then send the item back within 14 days of telling us.

• You pay the return postage, unless the item is faulty or wrong.
• We refund the item price and standard UK postage within 14 days of getting the item back, or of you showing us proof that you sent it.
• Items must come back in the condition they were delivered. If they have been removed from the sprue, trimmed, glued, magnetised, painted or otherwise handled beyond what is needed to inspect them, we may reduce the refund to reflect the loss in value, up to the full price.

All content on this website — including text, images, logos, designs, code, and the Chewtoys Dugout brand — is owned by us or our licensors and is protected by copyright and intellectual property laws.

• You may not reproduce, distribute, or commercially exploit any content without our written consent.
• Team names, skill names, and game references are the property of their respective rights holders and are used for identification purposes only.
• Chewtoy's Dugout is an independent maker and is not affiliated with, licensed by or endorsed by Games Workshop Ltd. Blood Bowl and Warhammer are trademarks of Games Workshop Ltd. Our team and player names are our own.

If you create an account on our website:

• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to provide accurate and current information.
• You are responsible for all activity under your account.
• We reserve the right to suspend or terminate accounts that violate these terms.

To the maximum extent permitted by law:

• Our total liability for any claim arising from your use of our services shall not exceed the amount you paid for the relevant order.
• We are not liable for any indirect, incidental, or consequential damages.
• We do not warrant that the website will be available without interruption or free from errors.

Nothing in these terms excludes or limits our liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

When using our website and services, you agree not to:

• Use the site for any unlawful purpose.
• Attempt to interfere with, compromise, or disrupt the website.
• Submit false or misleading order information.
• Infringe on any third party's intellectual property rights.

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to update these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the revised terms.

If you have questions about these Terms of Service:

Email: chewtoy@chewtoys-dugout.com
Website: chewtoys-dugout.com