Privacy Policy

1. Who We Are

This website is operated by Chewtoys Dugout ("we", "us", "our"). We sell custom 3D-printed fantasy football base tag systems through our online store at chewtoys-dugout.com.

If you have any questions about this policy, you can contact us at info@chewtoysdugout.co.uk.

2. Information We Collect

Information you provide to us

• Account information: Name, email address, and password when you create an account.
• Order information: Billing and shipping addresses, payment details, and phone number when you place an order.
• Builder data: Team configurations you create using our Blitz Builder, Roster Builder, Sprue Builder, or Star Player Builder tools. Depending on the tool and whether you are signed in, this data may be stored in your current browser session, saved in your browser for later resume, synced to your account save storage, and attached to your order upon checkout when relevant.
• Communications: Any information you send us via email or contact forms.

Information collected automatically

• Usage data: Pages visited, time spent, browser type, device type, and referring site.
• Cookies: Essential cookies for site functionality and WooCommerce cart sessions. See Section 6 for details.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including generating 3D print files.
• Send order confirmations, shipping updates, and receipts.
• Manage your account and provide customer support.
• Improve our website, products, and services.
• Comply with legal obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Payment Processing

Payments are processed securely through the payment providers offered at checkout. We do not store your full card details on our servers. Payment processors handle payment data in accordance with their own security and compliance standards.

5. Data Retention

We retain your personal data for as long as necessary to:

• Fulfil the purposes outlined in this policy.
• Comply with legal, accounting, or reporting requirements.
• Resolve disputes and enforce our agreements.

Order data is retained for a minimum of 6 years to comply with UK tax obligations. You can request deletion of your account at any time (see Section 8).

6. Cookies

We use the following types of cookies:

We do not use advertising or tracking cookies. Builder tools may use browser storage such as sessionStorage and localStorage to preserve in-progress or saved configurations on your device, and logged-in save data may also be synced to your account storage. We do not use this data for advertising or third-party marketing.

7. Third-Party Services

We may use the following third-party services:

• WooCommerce: E-commerce platform for order management.
• Payment providers: The secure payment methods offered at checkout for payment processing.
• Hosting provider: For website hosting and data storage.

Each provider operates under their own privacy policy. We only share the minimum data necessary to provide our services.

8. Your Rights

Under UK GDPR, you have the right to:

• Access — Request a copy of the personal data we hold about you.
• Rectification — Request correction of inaccurate data.
• Erasure — Request deletion of your data (subject to legal obligations).
• Restriction — Request that we limit processing of your data.
• Portability — Receive your data in a structured, machine-readable format.
• Objection — Object to processing based on legitimate interests.

To exercise any of these rights, email us at info@chewtoysdugout.co.uk. We will respond within 30 days.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

• SSL/TLS encryption on all pages.
• Secure password hashing for accounts.
• Regular security updates and monitoring.
• Restricted access to personal data on a need-to-know basis.

10. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights:

Email: info@chewtoysdugout.co.uk
Website: chewtoys-dugout.com